Dear Pet Lovers,
We are delighted to share some thrilling updates from Pets Kingdom Australia! In our commitment to providing an exceptional shopping experience for you and your furry friends, we are relocating our Sydney warehouse from 5 Feb to 23 Feb.
What to Expect:
Order Acceptance: Fantastic news! We will continue to accept orders during the relocation period, ensuring you can still shop for your pet's favorite items.
Temporary Processing Pause: Please be aware that order processing will be temporarily paused during the relocation. This means there might be a slight delay in getting your orders to you.
Options for Existing Orders:
Opt to Wait: If time is not of the essence for you, we encourage you to wait. Once our relocation is complete, we will resume processing orders promptly.
Cancel and Refund: If waiting is not feasible, we completely understand. You have the option to cancel your existing order, and we will expedite the refund process.
Stay Connected:
Our customer support team at support@petskingdom.com.au is here to assist you. Should you have any questions or concerns, feel free to reach out to us.
Exciting Times Ahead:
We appreciate your understanding and patience during this relocation. We believe that these enhancements will result in an even more enjoyable shopping experience for you and your pets.
Thank you for being a valued part of the Pets Kingdom Australia community. Get ready for an upgraded and exciting journey with us!
Best regards,
Pets Kingdom Australia